Lucky Immigrants is a name of Trust!!

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Service Delivery

Our immigration consulting services are delivered digitally and remotely. This means that we do not ship any physical products to our clients. All communication, document exchange, and application processing is done electronically through email, video calls, and a secure online client portal.



Electronic Document Handling

1. Electronic Documents: Most documents and necessary forms or templates related to information required for immigration services will be sent electronically to the email address you provide. Ensure that your email address is accurate and up-to-date to avoid any disruptions in receiving your documents.

2. Secure Access: Clients may also receive access to a secure portal for the submission or review of sensitive information necessary for immigration applications. Instructions for accessing and using this portal will be provided upon the initiation of services via email communication.

3. Postal Delivery: In rare cases where physical documents are required to be sent to or from our clients, we will provide specific instructions and support on how to securely manage these documents. Please note that the handling of physical documents may incur additional charges, depending on the nature of the documents and the required speed of delivery.



Timelines

The timeline for delivering our services can vary depending on the complexity of the immigration case and the responsiveness of the client in providing the required documents. However, we strive to provide regular updates to our clients and ensure a smooth and efficient application process.



International Clients

We are able to serve clients located both within Canada and internationally. Our digital service delivery model allows us to work with clients from anywhere in the world.



Fees and Payments

Our professional fees for immigration consulting services are clearly outlined in the Retainer Agreement provided to all clients. We offer flexible payment options to ensure our services are accessible. Fees are not tied to any shipping or delivery costs, as our services are provided digitally.



Support and Communication

Throughout the immigration process, our dedicated client account managers will be available to provide regular updates and address any questions or concerns you may have. We are committed to maintaining open and transparent communication with all of our clients.